Last updated: 30 August 2026
Creations by Mystic Pearl respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use our website, place an order, contact us or sign up for updates, why we use it and how we look after it.
Who We Are
This website is operated by Creations by Mystic Pearl, an independent UK business.
For questions about this Privacy Policy or your personal information, please contact:
Email: infomysticpearl@gmail.com
Information We May Collect
Depending on how you use our website, we may collect information including:
- Your name
- Email address
- Billing and delivery address
- Telephone number, where provided
- Order and transaction information
- Information you provide in order notes
- Messages and information submitted through our contact or service enquiry forms
- Newsletter and marketing preferences
- Technical information relating to your use of the website, such as IP address, browser or device information and cookie data
For personalised services, such as readings or bespoke creations, we may also receive information that you voluntarily provide to help us fulfil your request.
Please only provide information that is necessary for the service you are requesting.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Arrange delivery and provide order updates
- Respond to enquiries and provide customer support
- Provide bespoke, Made-to-Order or personalised services
- Arrange readings, Reiki or other booked services
- Process returns and refunds
- Maintain appropriate business and transaction records
- Prevent fraud and protect our website and customers
- Meet our legal, tax and accounting obligations
- Send marketing emails where you have specifically agreed to receive them
We will not use your information for unrelated purposes without an appropriate reason.
Payments
Payments made through our website may be processed by third-party payment providers such as PayPal and Stripe, including supported digital-wallet payment methods.
Payment providers process payment information according to their own privacy policies and security practices.
Creations by Mystic Pearl does not receive or store your complete payment-card details.
Delivery
Where necessary to fulfil your order, relevant information such as your name and delivery address may be provided to postal or delivery providers.
We only provide the information reasonably required to deliver your order.
Contact & Enquiry Forms
When you contact us through one of our website forms, we use the information you provide to respond to and manage your enquiry.
Form submissions may be stored within our website administration system and/or delivered to our business email account.
Marketing & Newsletter
We will only send marketing emails where you have chosen to receive them.
You can withdraw your consent and unsubscribe from marketing communications at any time.
Unsubscribing from marketing does not prevent us from sending necessary messages relating to an order or service you have purchased.
Cookies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain your shopping basket, process payments, understand website usage and support other functionality.
Where required, non-essential cookies should only be used with your consent.
You can also manage cookies through your browser settings.
Who We Share Information With
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including providers involved in:
- Website hosting
- Ecommerce services
- Payment processing
- Email and form delivery
- Postal and delivery services
- Website security and technical services
- Professional accounting, legal or regulatory requirements where applicable
These organisations receive information only where reasonably necessary for the relevant purpose.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.
Different types of information may therefore be retained for different periods.
Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold and use reputable third-party services to operate our website and payment systems.
However, no internet-based service can guarantee absolute security.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:
- Ask for access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete certain information
- Ask us to restrict certain uses of your information
- Object to certain processing
- Ask for certain information to be transferred
- Withdraw consent where processing is based on consent
Some rights are subject to legal exceptions, including where we are required to retain records.
To make a request, contact:
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy information separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
The latest version will always be published on this page with its updated date.